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About SMCC Global Solutions – A Leading BPO Powerhouse

SMCC Global Solutions, managed by SMCC Services Private Limited, is one of the world's leading BPO (Business Process Outsourcing) companies, providing award-winning call center solutions to 500+ international companies.

Renowned for its cutting-edge technology, skilled workforce, and customer-centric approach, SMCC Global Solutions has established itself as a trusted partner for businesses across various industries, including e-commerce, healthcare, finance, telecommunications, and more.

SERVICES

Comprehensive Range of Services

Call Center Outsourcing Services

SMCC Global Solutions offers end-to-end call center outsourcing solutions, helping businesses reduce costs while maintaining top-quality customer interactions.

Inbound Call Center Services

With professional inbound call center services, businesses can ensure prompt and effective handling of customer inquiries, complaints, and support requests.

Lead Generation Services

By leveraging data-driven strategies and market insights, SMCC Global Solutions assists businesses in generating high-quality leads that drive sales and revenue growth.

Customer Support Services

24/7 customer support solutions ensure that businesses can provide uninterrupted assistance to their clients, enhancing customer retention and brand loyalty.

Virtual Assistance Services

Highly trained virtual assistants help companies with administrative tasks, scheduling, email management, and other back-office functions.

Call Answering Services

Professional call answering services ensure that businesses never miss important customer calls, leading to improved engagement and service quality.

Call Center Consulting Services

SMCC Global Solutions provides expert consultation to businesses, helping them improve their call center operations and implement best practices.

Omnichannel Customer Service

Seamless customer support across multiple channels, including phone, email, chat, and social media, ensures a unified and enhanced customer experience.

Order Tracking Services

The company offers real-time order tracking solutions, enabling businesses to provide accurate updates to customers regarding their shipments and deliveries.

Multilingual Call Center Services

With multilingual support, businesses can cater to a global audience, breaking language barriers and expanding their customer base.

Appointment Setting Services

SMCC Global Solutions helps businesses schedule appointments efficiently, ensuring smooth coordination between clients and service providers.

Enquiry Handling Services

Professional enquiry handling ensures that customer queries are addressed promptly, improving satisfaction and trust.

Third Party Verification Services

Secure third-party verification services help businesses validate customer identities, ensuring compliance and fraud prevention.

Information Verification Services

Accurate verification of customer information ensures businesses maintain reliable and trustworthy databases.

Data Entry Services

High-quality data entry services help companies manage and process large volumes of information with precision and efficiency.

Human Resource Consulting

The company provides HR consulting services, assisting businesses with talent acquisition, employee engagement, and performance management.

Back Office Services

Efficient back-office solutions help organizations streamline administrative processes, reduce workload, and improve productivity.

Market Research Services

Comprehensive market research services provide businesses with valuable insights and trends to drive informed decision-making.

Customer Satisfaction Survey Services

The company conducts customer satisfaction surveys to help businesses assess and enhance their service quality.

Email & Chat support Services

Round-the-clock email and chat support services ensure quick and effective responses to customer inquiries.

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CALL CENTER FRANCHISE - SMCC GLOBAL SOLUTIONS

SMCC Global Solutions is one of India’s most reliable business outsourcing companies, offering a seamless opportunity to start your BPO business instantly. With a low investment and high return model, we provide entrepreneurs with a profitable and sustainable business venture in the customer support industry.

With SMCC Global Solutions, you can build a profitable BPO business with minimum risk and maximum rewards. Whether you are an aspiring entrepreneur or an established business looking to expand, we provide the right platform for your success.

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TESTIMONIALS

Profile

“ SMCC Global Solutions has transformed our customer support. Their team is quick, efficient, and professional. We’ve seen a clear rise in satisfaction scores since we partnered with them.”

Amit Khanna

E-commerce Operations Head
Profile

“ SMCC understands the sensitivity of healthcare communication. Their trained agents handle queries with accuracy and compassion, making them a reliable partner”

Priya Nair

Healthcare Client Services Manager
Profile

"During our busiest rollout period, SMCC scaled up swiftly and handled large volumes without affecting service quality. Their team is dependable and knowledgeable."

Rajesh Gupta

Telecom Project Lead
Profile

"SMCC brings innovation and efficiency to the table. Their insights helped us streamline support and reduce customer complaints noticeably."

Sneha Sharma

Retail Operations Director
Profile

"Their technical team integrated quickly into our workflows and offered solid IT support. Their responsiveness and skill have been a big asset."

Manoj Desai

IT Services Manager
Profile

"SMCC does more than answer calls—they improve experiences. Their performance reports and suggestions have helped enhance our CX strategy.”

Renu Verma

Customer Experience Head
Profile

“As a startup, we needed flexibility and speed—SMCC provided both. Their team quickly learned our brand tone and supported us like an internal team."

Aakash Mehta

Startup Founder
Profile

" Handling insurance calls requires empathy and accuracy, and SMCC delivers on both fronts. Our policyholders consistently report positive experiences."

Anita Rao

Insurance Claims Supervisor
Profile

“ SMCC Global Solutions has enhanced our guest support system tremendously. Their courteous and well-trained team ensures every interaction reflects our brand's service values.”

Suresh Iyer

Operations Head
Profile

“ We needed a partner who could handle student queries across time zones, and SMCC delivered flawlessly. Their multilingual support and consistent quality have made a real difference.”

Megha Reddy

Quality Assurance Officer
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MEDIA COVERAGE

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SMCC Global Solutions Launches Call Center Franchise in India for Inbound Customer Service Support

SMCC Global Solutions, one of India’s most trusted names in the business outsourcing industry, is excited to announce the launch of its Call Center Franchise program in India...

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SMCC Global Solutions ने भारत में इनबाउंड कस्टमर सर्विस सपोर्ट के लिए कॉल सेंटर फ्रैंचाइज़ी लॉन्च की

SMCC Global Solutions, जो भारत में बिजनेस आउटसोर्सिंग उद्योग में सबसे भरोसेमंद नामों में से एक है, भारत में अपनी कॉल सेंटर फ्रैंचाइज़ी प्रोग्राम के लॉन्च की घोषणा करते हुए उत्साहित है...

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SMCC Global Solutions Launches Call Center Franchise in India for Inbound Customer Service Support

SMCC Global Solutions, one of India’s most trusted names in the business outsourcing industry, is excited to announce the launch of its Call Center Franchise program in India....

img

SMCC Global Solutions ने भारत में इनबाउंड कस्टमर सर्विस सपोर्ट के लिए कॉल सेंटर फ्रैंचाइज़ी लॉन्च की

SMCC Global Solutions, जो भारत में बिजनेस आउटसोर्सिंग उद्योग में सबसे भरोसेमंद नामों में से एक है, भारत में अपनी कॉल सेंटर फ्रैंचाइज़ी प्रोग्राम के लॉन्च की घोषणा करते हुए उत्साहित है। यह नया प्रस्ताव उद्यमियों को एक लाभकारी और स्थिर BPO व्यवसाय शुरू करने का अवसर प्रदान करता है...

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SMCC Global Solutions ने भारत में इनबाउंड कस्टमर सर्विस सपोर्ट के लिए कॉल सेंटर फ्रैंचाइज़ी लॉन्च की

SMCC Global Solutions, जो भारत में बिजनेस आउटसोर्सिंग उद्योग में सबसे भरोसेमंद नामों में से एक है, भारत में अपनी कॉल सेंटर फ्रैंचाइज़ी प्रोग्राम के लॉन्च की घोषणा करते हुए उत्साहित है। यह नया प्रस्ताव उद्यमियों को एक लाभकारी और स्थिर BPO व्यवसाय शुरू करने का अवसर प्रदान करता है,...